RETURNS & EXCHANGES
We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.
RETURN WINDOW
You may request a return within [30] days of receiving your order.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- Free from stains, odors, makeup, or other signs of wear
- With all original tags attached
- In the original packaging, when applicable
Items that do not meet these conditions may not be accepted for return.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Final sale items
- Gift cards
- Items marked as non-returnable
- [UNDERWEAR / SWIMWEAR / ACCESSORIES, IF APPLICABLE]
HOW TO REQUEST A RETURN
To start a return, please contact us at [CUSTOMER SERVICE EMAIL] with the following information:
- Order number
- Name used when placing the order
- Item(s) you would like to return
- Reason for the return
Our customer service team will provide you with return instructions.
Please do not send items back without contacting us first.
RETURN SHIPPING
[Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.]
If you received a damaged, defective, or incorrect item, please contact us within [7] days of delivery and provide photos of the item and packaging.
REFUNDS
Once we receive and inspect your returned item, we will process your refund.
Approved refunds will be issued to the original payment method.
Please allow [5–10 business days] for the refund to appear in your account, depending on your payment provider or financial institution.
EXCHANGES
If you would like to exchange an item for a different size or color, please contact us at [CUSTOMER SERVICE EMAIL].
[EXCHANGES ARE SUBJECT TO PRODUCT AVAILABILITY.]
SALE ITEMS
[SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.]
CONTACT US
If you have any questions about returns or exchanges, please contact:[SMILL]
Email: admin@thatjersey.shop